The 1,000-Bed U.S. Navy Hospital Ship Comfort Was Supposed to Aid New York. It Has 20 Patients.

NEW YORK, NY

Such were the expectations for the Navy hospital ship U.S.N.S. Comfort that when it chugged into New York Harbor this week, throngs of people, momentarily forgetting the strictures of social distancing, crammed together along Manhattan’s west side to catch a glimpse.

On Thursday, though, the huge white vessel, which officials had promised would bring succor to a city on the brink, sat mostly empty, infuriating executives at local hospitals. The ship’s 1,000 beds are largely unused, its 1,200-member crew mostly idle.

Only 20 patients had been transferred to the ship, officials said, even as New York hospitals struggled to find space for the thousands infected with the coronavirus. Another Navy hospital ship, the U.S.N.S. Mercy, docked in Los Angeles, has had a total of 15 patients, officials said.

“If I’m blunt about it, it’s a joke,” said Michael Dowling, the head of Northwell Health, New York’s largest hospital system. “Everyone can say, ‘Thank you for putting up these wonderful places and opening up these cavernous halls.’ But we’re in a crisis here, we’re in a battlefield.”

The Comfort was sent to New York to relieve pressure on city hospitals by treating people with ailments other than Covid-19, the illness caused by the coronavirus.

President Trump left a nine-day sequester in the White House last week to travel to Norfolk, Va., to personally see off the ship as it set sail for New York, saying it would play a “critical role.” The ship’s arrival on Monday was cheered as one of the few bright moments in a grim time for the city.

But the reality has been different. A tangle of military protocols and bureaucratic hurdles has prevented the Comfort from accepting many patients at all.

On top of its strict rules preventing people infected with the virus from coming on board, the Navy is also refusing to treat a host of other conditions. Guidelines disseminated to hospitals included a list of 49 medical conditions that would exclude a patient from admittance to the ship.

Ambulances cannot take patients directly to the Comfort; they must first deliver patients to a city hospital for a lengthy evaluation — including a test for the virus  and then pick them up again for transport to the ship.

Late Thursday, Governor Andrew M. Cuomo of New York reached an agreement with Mr. Trump to bring Covid patients to the Javits Convention Center in Manhattan, another alternative site operated by the military, with 2,500 hospital beds.

“I asked President Trump this morning to consider the request and the urgency of the matter, and the President has just informed me that he granted New York’s request,” Mr. Cuomo said in a statement.

There was no word about doing the same with the U.S.N.S. Comfort.